Delivery of orders to physical stores does not incur any shipping costs. For orders under €69.99, the shipping cost to mainland Portugal starts from €3.49. For the islands and other countries, the shipping cost will be determined at the time of the purchase summary based on the weight of the order, starting from €7.99.

Yes. When we dispatch your order, you will receive an email with a link from the carrier. Through this link, you can track the real-time status of your shipment, as well as the tracking code for your order.

Order deliveries to the specified address will be made by the carrier MRW or CTT.

CTT Correio/Standard Parcel: approximately 2 to 3 business days for delivery. CTT Expresso: may arrive the next day or within 2 business days. For islands (Azores/Madeira): Madeira: approximately 5 business days. Azores: 7 to 15 business days depending on transport.

MRW, in mainland Portugal, usually takes 24 to 72 hours (1 to 3 business days). In some cases, it can take up to 2 to 5 business days, depending on the origin and service.

Yes. Paraíso Jóias accepts returns of pieces with which you are not satisfied.
You may return the pieces within 30 days from the date of product delivery, without stating a reason. The pieces must be intact and in perfect condition.

Refunds of amounts paid, in cases of exercise of the right of withdrawal and for defective products, will be made by the same means used to make the payment.

Products purchased through our website cannot be exchanged.

At Paraíso Jóias, we offer several payment methods:

• MBWAY
• Multibanco Reference
• Credit Card (Visa/Mastercard)
• Klarna

Yes, 100% safe. Online security is very important to us. Payments are made on recognized and trusted external platforms, specialized in payment processing and data protection.

Prices shown do not include VAT or other applicable taxes. VAT will be added at checkout for all orders at the current rate.